Overview

At Fashion Discount Deals, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. This Return and Refund Policy applies to all purchases made through our online store by customers in the European Union.

Returns

You have the right to return any item purchased from our online store within 14 days of receipt. To be eligible for a return, your item must be unworn, unwashed, and in the same condition that you received it, with all original tags and packaging intact. Proof of purchase, such as a receipt or order confirmation, is required to process your return.

Return Process

  1. Initiate a Return
    Contact our customer service team at [customer service email] to notify us of your intent to return the item. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Shipping
    Once your return request is approved, you will receive instructions on how to send your item back to us. Please use a trackable shipping method and keep your proof of shipment. You will be responsible for paying the shipping costs for returning your item
  3. Inspection
    Upon receipt of your returned item, we will inspect it to ensure it meets the return eligibility criteria. If the item is not in its original condition, damaged, or missing parts for reasons not due to our error, your return may be rejected, or only a partial refund may be granted.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exceptions

Certain items are exempt from being returned, including:

  • Intimate apparel such as underwear and swimwear.
  • Personal care items such as cosmetics or hygiene products.
  • Gift cards.

Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at info@fashiondiscountdeals.store to initiate the exchange process.

Contact

If you have any questions about our Return and Refund Policy, please contact us at:

We are committed to providing you with an excellent shopping experience and are here to assist you with any concerns or issues you may have.